Frequently Asked Questions


How long is the guarantee?
All our made to measure curtains, blind and accessories are manufactured to a high standard and therefore we are confident in offering a 5 year guarantee!

What does the guarantee cover?
Any issues that arise from the following are exempt from the guarantee:

  • Fading.
  • Use in a non-domestic environment.
  • Accidents.
  • Failure in following our cleaning and maintenance instructions.
  • Failure in following our measuring and fitting guide.


What is your returns policy?
As all orders are made to your specifications, returns will not be accepted. However, in the unlikely event of a fault with the item, please contact us on 0800 772 3675 or email us at

Oops! I have made a mistake with my order
Please contact us on 0800 772 3675 or email us at

Help! I have received the incorrect order
Please contact us on 0800 772 3675 or email us at

Cancellations / Refunds

Help! I need to cancel my order.
You will have 24 hours from time of order acceptance to cancel your order by emailing us at
Once your order has been cancelled you will receive cancellation confirmation via email.

When will I receive my refund?
You will receive your refund within 7 working days of cancellation confirmation.


How do I measure for my curtains/blinds?
Simply follow our measuring guides How To Measure, enter your measurements and we will do all of the calculations for you.

Can someone help me place my order?
Yes, of course! Please contact us on 0800 772 3675 or email us at

How do I know my order has been placed?
Once you have placed your order you will receive order acknowledgement via email.
Once your order has been accepted you will receive an order confirmation via email stating your order details and payment confirmation.

How do I fit my curtains/blinds?
Please follow our simple fitting guides – Fitting Guides


How much is delivery?

All UK Mainland orders over £129.00 receive FREE delivery!!

For orders under £129.00, delivery charges are as follows:

  • UK Mainland – £7.85
  • UK Mainland Extended Areas (Highlands and Islands) – £11.85
  • Northern Ireland – £9.16
  • Ireland – £11.66
  • Isle of Wight – £7.85
  • Isle of Man – £24.80
  • Channel Islands – £24.97

If you have any further enquiries, please contact us on 0800 772 3675 or email us at

When will I receive my order?
You will receive your order within 7-10 working days from order acceptance confirmation. If for any reason we are not able to have this delivered to you within this timescale you will be notified via email.


Is this website secure?
Yes it is! The website is secured by an SSL certificate, which encrypts information so that it can only be read and understood by the intended parties.

Is my payment secure?
Yes it is! In order to meet payment card industry compliance, an online business needs and SSL certificate with the proper encryption of at least 128-bit. PCL standards verify that the SSL certificate is from a trusted source, uses the right strength of encryption and provides a private connection on any page that requires customers to enter personal information. Without a certificate that meets these standards, a site won’t be able to take credit card payments.