Wow Curtains Online Terms and Conditions
What these terms cover.
These are the terms and conditions on which we supply curtains, blinds and accessories (‘Product(s)’) to you. Our Products are a bespoke product manufactured to the specification you provide on our website and priced accordingly. When you are considering placing an order, we draw your attention to the measuring guide on our website.
Why you should read them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss. You may print and store these terms so that you may reproduce them.
Information about us and how to contact us
Who we are.
We are Wow Curtains Limited trading as Wow Curtains a company registered established in England and Wales. Our company registration number is 10782497 and our registered office is at Suite1, 5th Floor 31/32 Park Row, Leeds, LS1 5JD.
How to contact us.
You can contact us by telephoning our customer service team at 08007723675 or by writing to us at Suite1, 5th Floor 31/32 Park Row, Leeds, LS1 5JD.
How we may contact you.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
“Writing” includes emails.
When we use the words “writing” or “written” in these terms, this includes emails.
Our contract with you
We will send you an auto generated email confirmation of your order. However, this confirmation is not an acceptance of your order.
How we will accept your order.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order.
If we are unable to accept your order, our Customer Services team will telephone you and we will inform you of this in writing and will not charge you for the Product. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to the UK mainland, Northern and Southern Ireland.
Our website is solely for the promotion of our Products in the UK mainland, Northern and Southern Ireland. Unfortunately, we do not accept orders from addresses outside the UK mainland, Northern and Southern Ireland, such as the Channel Islands or Hebrides. However, if you are ordering from Northern and Southern Ireland we ask that you first contact us so that we may confirm any additional delivery charges prior to you ordering.
Products may vary slightly from their pictures.
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our Products are bespoke and handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance. If you request, we will provide up to five free samples of the materials which your Product will comprise so that you may examine the same prior to ordering.
The majority of our curtains and blinds will have joins. This is unavoidable because of the standard fabric width used. Shades may vary due to different dye batches. Due to the nature of some of our fabrics when hanging in direct sunlight some of these may fade over time. Due to the nature of some of our check and horizontal stripe fabrics slight bowing may occur. All fabric within your order will be colour matched although there is no guarantee this will be possible for subsequent orders. A perfect match on joins on some fabrics cannot be guaranteed.
Product packaging may vary.
The packaging of the Product may vary from that shown in images on our website.
Making sure your measurements are accurate.
If we are making the Product to measurements you have given us using our measuring guide on our website, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
If you are still uncertain of the size you require you may contact us by telephoning our customer service team at 08007723675 or by writing to us at email@example.com.
Your rights to make changes.
If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Our rights to make changes
Minor changes to the Products.
We may change the Product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements.
More significant changes to the Products and these terms.
In addition, as we informed you in the description of the Product on our website, we may make the following changes to these terms or the Product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
Providing the Products
The costs of delivery will be as displayed to you on our website.
When we will provide the Products.
During the order process we will let you know when we will provide the Products to you which we aim to be seven to ten working days.
We will deliver them to you in any event within 30 days after the day on which we accept your order. We use a third-party delivery service.
We are not responsible for delays outside our control.
If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.
If you are not at home when the Product is delivered.
If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot of our delivery company. Please note that the delivery company may leave your parcel with a neighbour – you will be advised of this on the calling card.
If you do not re-arrange delivery.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
When you become responsible for the Product.
A product will be your responsibility from the time we deliver the Product to the address you gave us.
What will happen if you do not give required information to us.
We may need certain information from you so that we can supply the Products to you. If so, this will have been stated in the description of the Products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons we may suspend the supply of Products to you.
We may have to suspend the supply of a Product to:
(a) deal with technical problems or make minor technical changes;
(b) update the Product to reflect changes in relevant laws and regulatory requirements;
(c) the Product is out of stock;
(d) the fabric which the Product comprises is faulty for any reason;
(e) make changes to the Product as requested by you or notified by us to you.
Your rights if we suspend the supply of Products.
We will contact you in advance to tell you we will be suspending supply of the Product, unless the problem is urgent or an emergency. If we have to suspend the Product for longer than 21 days we will adjust the price so that you do not pay for Products while they are suspended. You may contact us to end the contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 21 days and we will refund any sums you have paid in advance for the Product in respect of the period after you end the contract.
Your rights to end the contract
You can always end your contract with us.
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the Product, see clause 8.3. You may be able to get a refund if you notify us by email or telephone before we start work on fulfilling your order which typically would be no later than 24 hours after you place your order for the Product. Call customer services on 08007723675 or email us at firstname.lastname@example.org. Please provide your name, home address, details of the order and, where available, your phone number and email address. Please note that if you exercise this right, we shall calculate our capacity to honour such right by reference to our standard working hours which are weekdays 9am to 5pm and so, for example, if you notify us over a weekend we shall not be able to review such notification until the following Monday.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any Products which have not been provided and you may also be entitled to compensation.
The reasons are:
(a) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the Products may be significantly delayed because of events outside our control;
(c) we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or
(d) you have a legal right to end the contract because of something we have done wrong.
How we will refund you.
If you are entitled to a refund under these terms we will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
When your refund will be made.
We will make any refunds due to you as soon as possible. Your refund will be made within 7 working days of your telling us you have changed your mind.
Our rights to end the contract
We may end the contract if you break it.
We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products
We may withdraw the Product.
We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7 days in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.
If there is a problem with the Product
How to tell us about problems.
If you have any questions or complaints about the Product, please contact us. You can telephone our customer service team at 08007723675 or write to us at email@example.com.
Your rights in respect of defective Products
If you are a consumer we are under a legal duty to supply Products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the Products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Your legal rights entitle you to an immediate refund up to 30 days from the date of delivery, if your Products are faulty.
As all Products are made to your specifications, they can only be returned if faulty, or not made to your sizes. If you wish to arrange for goods to be returned please contact customer services on 08007723675 or email us at firstname.lastname@example.org.
Your obligation to return rejected Products.
If you wish to exercise your legal rights to reject Products, you must allow us to collect them from you by arrangement. Please call customer services on 08007723675 or email us at email@example.com.
Price and payment
Where to find the price for the Product.
The price of the Product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the Product you order.
We will pass on changes in the rate of VAT.
If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect.
What happens if we got the price wrong.
It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.
How you must pay.
We accept payment with all major credit and debit cards.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
We are not liable for business losses.
We only supply the Products for to you for domestic and private use.
How we may use your personal information
How we will use your personal information.
Other important terms
Nobody else has any rights under this contract (except someone you pass your guarantee on to).
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Which laws apply to this contract and where you may bring legal proceedings if you are a consumer.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
Alternative dispute resolution.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.